We process orders either on the same day, or no later than one (1) business day after the order is received and paid.  If the order has pre-order items, the entire order will be sent once the pre-order items have arrived.

Note that due to COVID-19, shipping may take longer than expected.  We apologise for the inconvenience and appreciate your understanding.

Please see the following for average transit times to the following countries.

AUSTRALIA

• Standard Service may take up to 3 to 6 business days.
• Express Service may take up to 1 to 3 business days.
• For all orders within Australia, if the receiver is not at home, it is up to the discretion of Australia Post to leave the parcel at your door, or to keep your parcel at your local Australia Post Office and await pick-up.

NEW ZEALAND

• Standard Service may take up to 5 to 8 business days.
• Express Service may take up to 3 to 5 business days.

UK and USA

• Standard Service may take up to 6 to 12 business days.
• Express Service may take up to 5 to 7 business days.

For all orders, tracking number(s) will be provided.

To track your order with Australia Post, please click here.

To track your order with Sendle, please click here.

Shipping costs are variable dependent on:

• Size
• Weight
• Type of service (e.g. Standard or Express)

Additional services:

• Signature on Delivery ($2.95)
• Domestic Transit Cover (1.5% of order value)

Free standard shipping is available for orders over AUD $100.

Signature on Delivery ($2.95):

• Australia Post offers a Signature on Delivery service that requires the receiver to sign for their goods upon reception.
• If the receiver is not at home, Australia Post will hold your parcel at the nearest Australia Post Office.
• This option can be used in conjunction with both Standard and Express Shipping.

SHIPPING TYPE

Standard Shipping:

• This option ships orders out at the normal rate.

Express Shipping:

• This option ships orders out at a faster rate than Standard Shipping.

TRANSIT COVER

• Transit Cover ensures that the value of your order is covered (up to a maximum of AUD$5,000).
• For all orders that have not purchased Transit Cover, we do not accept any liability for lost orders, and will not grant any returns or refunds.
• For all orders that do purchase Transit Cover, if your order has not been received within the allocated time-frame, we will launch an investigation with Australia Post to determine the status of your parcel.  If Australia Post deems your parcel as "lost" we will cover the amount of the order within ten (10) days of the outcome from Australia Post.
• All investigation details can be made available upon request.

Domestic Transit Cover:

• For Transit Cover to be active, Signature on Delivery must also be selected.
• Domestic Transit Cover is 1.5% of the total order value.

International Transit Cover:

• International Transit Cover is 3% of the total order value.

We take pride in ensuring that your goods have been carefully picked are packaged with care to ensure your item is both of the highest possible quality, and arrives safely at your nominated delivery address.

We recognise the importance of keeping collectibles in mint condition, and do our best to ensure your products remain so during transit.

Despite our best efforts, some items do become damaged during transit.  It this has been the case with your item, please contact us no later than five (5) business days of receiving your item and we will be in touch as soon as possible to rectify your situation.  We may request photographic evidence of the damage caused, so please keep this on hand.

Please contact us no later than five (5) business days of receiving your products to open a case for damaged or defective items.  Our customer service team will be in touch to assess your case.

If your products are indeed deemed damaged and / or defective, we will cover the cost to return the damaged goods to our head office, and issue a full refund.

Please note that we will only cover the cost of return shipping if a customer service representative has expressly stated that we will do so after you have opened a case with us at a maximum of five (5) business days after receiving your products.

Unfortunately, we do not offer refunds or exchanges if you have changed your mind about your product selection after your order has been received.

Please pick carefully!

All refunds are at the discretion of our customer service team. Unless your item is deemed damaged / defective by our customer service team, or is different from what was advertised, you will not be eligible to a refund.

In the event of a refund, you will receive your refund in the same manner in which you paid (i.e. credit card or PayPal).  All refunds are issued in Australian Dollars (AUD) at the exchange rate (if any) at time of refund.

Credit Card

Refunds to credit cards will be made to the exact card that was used to purchase the item. The refund will be made in Australian Dollars (AUD) and can take up to thirty (30) days for the refund to appear on your card statement.

In the event that your card is expiring or cancelled, you must email our customer service team immediately so the refund can be made through Bank Transfer or PayPal. We cannot refund money onto a different credit card.

PayPal

How a refund is credited depends on how the original payment was made:

• If you paid with your bank account or with PayPal balance, the money will go back to your PayPal balance.
• If you paid by credit card, the money will go back to your card. It can take up to thirty (30) days for the refund to show up on the card statement.

Welcome to our Privacy Policy | Your privacy is critically important to us.

It is CSF"S policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to CSF"S.com.au (hereinafter, "us", "we", or "conquestrenghtandfitness.com.au"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources. This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, CSF"S collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.

CSF"S purpose in collecting non-personally identifying information is to better understand how CSF"S visitors use its website. From time to time, CSF may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

CSF also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on http://conqueststrenghtandfitness.com.au blog posts.

CSF only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to CSF"S websites choose to interact with CSF in ways that require CSF to gather personally-identifying information. The amount and type of information that CSF gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at http://conqueststrenghtandfitness.com.au to provide a username and email address.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Advertisements

Advertisements appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the advertising server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer.

This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by CSF and does not cover the use of cookies by any advertisers.

Links to External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

conquestrenghtandfitness.com.au uses Google AdWords for remarketing conqueststrenghtandfitness.com.au uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Aggregated Statistics

CSF may collect statistics about the behaviour of visitors to its website. CSF may display this information publicly or provide it to others. However, CSF does not disclose your personally-identifying information.

Cookies

To enrich your online experience, CSF uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

CSF uses cookies to help CSF identify and track visitors, their usage of http://conquestrenghtanfitness.com.au, and their website access preferences. CSF visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using CSF"S websites, with the drawback that certain features of CSF"S websites may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to CSF"S use of cookies.

E-commerce

Those who engage in transactions with CSF – by purchasing CSF"S services or products – are asked to provide additional information, including as necessary the personal and financial information required to process those transactions.

In each case, CSF collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with CSF. CSF does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes

Although most changes are likely to be minor, CSF may change its Privacy Policy at any time, and in CSF"S sole discretion. CSF encourages visitors to frequently check this page for any changes to its Privacy Policy.

Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.